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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook & Shotley Surgery - (Holbrook)



What is the point of having a “named” doctor?

In 2 years I have had 4 different “named” doctors … no explanation from practice as to reason for changes … it may not matter for average patients but for a patient with a complex history it is impossible to build up a working relationship with a doctor … the practice claims it doesn’t matter because you can see other GP’s but a) that is not a reality when you can’t book an appointment for “routine” matters and you’re subject to the rota on the day you call and b) it makes having a named doctor a pointless tick box exercise! The practice is too focused on processes rather than meaningful relationships with patients with complex needs that might actually keep them out of hospital!

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