Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Howard House Surgery


Concerned about next time

I had bad flu like symptoms and I could not get a face to face appointment, they kept telling me to phone back the next day at 8am, I did that for a few days and still could not get a face to face appointment. I have asthma and they know that I have asthma but they still wouldn't see me. I then went to the pharmacy who told me that I had a chest infection and that I must see a GP, so I went back to the GP surgey and told them what the pharmacy said. They told me this time that the GP would call me back at 5pm that day, they then made me an appointment with the asthma nurse 3 weeks later and gave me steroids. I am concerned about going back in the future.