Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Howard House Surgery


Use the phone not online

I always use the phone even though they always ask if you can use online. I cannot use online as eye sight not the best, but I am not wanting to purchase the equipment just to use to make a GP appointment, as would not use it for anything else at my age. They are helpful once we get past that initial hurdle, but I do get sick of being asked it each time. I would not be ringing in if I could use it.