Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Howard House Surgery


Very frustrating

You have to wait far too long for the phone to be answered. Do not like being asked by the Receptionist what the problem is, particularly when the Doctor eventually rings back she asks what the problem is. We all have lives to live and cannot be tied to a telephone 24/7.