Very frustrating trying to get an appointment
When you telephone for an appointment at 08.00 exactly, the system rejects you and terminates the call. But by one minute past 08.00 you can be number thirty five in the queue. I don’t have time while at work to hang on the phone waiting for thirty four others to be dealt with. You cannot walk in and make an appointment, and anyway, once the day’s appointments are taken, you cannot book one for the next day. In addition, if you have been told that you need a medication review after a blood test, trying to do this through reception or the prescriptions desk is futile. You still have to phone to get a doctor to call you back. Do the doctors not respond to e mail messages left by the prescription desk. A system which is totally unfit for purpose.