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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Howard House Surgery



Appalling. No stars!!

Dr refused to come out and see my elderly father who was severely dehydrated and needed to be put on a drip as a matter of urgency. When we requested that my father be admitted to hospital because he was so poorly he blankly refused saying hospital would be a shambles and would not be in my father's best interests. Instead he let my father languish in bed for a further three weeks getting weaker and weaker despite several calls to Dr requesting a home visit. Dr clearly thinks if you're over 85 you are well and truly past your sell-by date! However, eventually the paramedic from the surgery came out and was shocked to see the state my father was in saying he needed to go into hospital as a matter of urgency. They were fantastic and their swift action meant my father was in hospital within two hours. Whilst Dr's lack of care was astonishing, I can't rate the paramedic, highly enough as she saved my father's life. She really is first class.

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