Told to stand out side in the freezing cold
My mum is 82, she went to doctors on the 7th Dec. She had an appointment, receptionist asked her if she had had a covid test, my mum explained that she had just had one prior to having a cateract operation, the hospital said that if it came back positive she would be told and wouldn't be allowed to have the operation, the operation went ahead on the 19 Nov therefore her covid test was negative. Mum explained all of this the the receptionist. However they told her to move back from the door, the doors then closed in front of her. Then was told to go round to the side door which she did but no one came, she then spent ages out side in the freezing cold she banged and banged on the door, eventually she was let in. The Dr was excellent and allowed her to warm up in her office. Now she us so unwell with sickness and constant diarrhea. I find it outrageous that the reception left my 82 year old mum out in the freezing for this length of time. They clearly were not attentive to what she was telling them. They clearly need training in customer care. I have attempted to find a complaints email. I will be taking this appalling treatment further. Im totally disgusted.