Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Howard House Surgery


Waiting at appointment not great

I can understand if a clinic is a 'drop-in', that you would expect to wait for a while. I however always have an appointment and find waiting beyond 20mins for my time a bit difficult as I have conditions that mean I need the toilet regularly. I would not feel comfortable telling the staff as the waiting room is very open.