Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Howard House Surgery


Mixed experience

I do not feel there is a consistent method of getting an appointment. Admittedly I have not used the surgery in some time and so the system must have changed, so it came as a surprise to me when I had to wait for a call back. I did get an appointment, and I knew already that I did need to see someone. It just feels like there are so many more hoops to jump through to get to the person you need to see. It is more time consuming for me, which is a bit annoying.