Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Howard House Surgery


Ring back system

I am not keen on the ring back system. Today we called, waited through the telephone message which goes on for a while, only then to be told that the call could not be completed. Very annoying. So we called later, we then received a call back from the GP who then made me an appointment. We just feel a face to face assessment is much better. Seeing you is half the battle on diagnosing and determining their needs. Just not happy with this change at all.