Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Howard House Surgery


Quick call back from GP

I do not use the surgery very often, but when I do it can take a while to get into the system for waiting in the queue. I was number 6 this morning, then a GP rang me back within 15 minutes and gave me an appointment this morning. I feel it is a good system apart from initially trying to get through