Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Howard House Surgery


Don't like seeing the Student

Been under this surgery all my life. Staff are very polite and helpful. I do find the telephone system difficult sometimes, in getting an appointment. On a couple of occasions, I have seen the 'student' doctor, but only told when I arrive, and at that point, it is really difficult to say 'no'. My GP is excellent and that is who I believe I am seeing when I arrive, I then feel less confident when it is sprung upon me that I will be seeing the student.