Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Howard House Surgery


Almost impossible to contact anyone!

When phoning it takes 1 minute 44 seconds of annoying pre-amble before being able to interact. Upon making selection I was transferred to an answering machine. The online system is poorly laid out and confusing; no best-practice user interface standards appear to have been followed. It appears to have been developed by a 16 year old after having read "HTML for Dummies".