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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Howard House Surgery



Cannot get to talk to a human on the phone

Rang to ask why my repeat prescription had not been sent to my chemist. Not able to speak to anyone. Left a message and no one rang back. Tried the website but you need an id and password. To get one it says contact the surgery and hence I was back where I started.

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