Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Howard House Surgery


Time wasted

After a telephone conversation, I was informed a MH form and prescription would be at reception. I walked 2 miles and told it was not there, and told it will be the next door pharmacy. I went and asked, they didn't have them. I then go back to the GP and magically a form appeared, but no prescription. Receptionist left the area and I waited. I left as I was extremely annoyed and did not want to lose my temper. My depression is at crisis point, and I expected more from my GP surgery. Instead I am left unable to rely on them, along with other health care professions. I ask for help and get nothing. Thanks.