Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Howard House Surgery


Staff - great. Appointment system - abysmal.

After a telephone appointment, I ended up going to the emergency doctor. I can't understand why it is so difficult to see a GP. It has already taken more NHS time for the original problem. But when you do actually get to see them, the staff are great.