Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich & East Suffolk CCG


Unaccountable. Ignore difficult questions

A complaint about the poor monitoring of pharmacies simply resulted in the buck being passed to NHS England. Request for Chief Executive to be made aware of my concerns ignored. Said it did not deal with complaints. Contact us page offered no useful information. Trying to use PALS to avoid any responsibility for its decisions. Website does not make clear that three CCGs have effectively merged. Very confusing for patients, use taxpayers. Organisations run like this waste millions and threaten the future of the NHS.