Audiology refused me a hearing test
I wear hearing aids, dispensed by Ipswich Hospital some years ago. In recent months I have noticed a considerable deterioration in my hearing. I rang audiology for an appt and when I arrived the technician said I could only have a hearing aid service as my hearing test was less than three years ago and therefore I was not eligible for another until the three years were up. There was no acknowledgement of my situation. She said I could go to my GP and get another referral to ENT but it would take longer to get the appt than it would to wait until my three years were up. I know this is not accurate, as I cannot be referred to a service which I am currently a patient with. She said she would discharge me so that I could have another referral - I refused. My other option was to go private. She said as my hearing aids were as high as they would go that was all she could do. I have been an outpatient at audiology for years and never had such an unhelpful appointment.