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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


Felt powerless and without information

Directions from A&E to fracture clinic not easy. No receptionist at fracture clinic. Overworked nurse grumpily told me to put my paperwork in an intray. No idea how the queuing /triage worked. No idea how long wait might be (except long) no information, no human kindness, no interest , no asking if I needed painkillers. No idea where toilet was and nobody to tell I’d gone to toilet in case my name is called while I’m away. Actual medical treatment was fine.