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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



Interpreter at times

With no English the new mum needed her birthing partner. A interpreter was provided at certain times, but with the midwife popping in and out for a quick check, we did not know what was happening. They could have taken a little time to use certain words in her language. Such as 'examine you.' 'blood pressure' 'general checks' 'it is all good.' some simple basic phrases written down perhaps would help. as it was Covid they would not let partner in. Having the partner there would have helped staff more than hinder and they had a negative test, so it seems silly at a crucial time in difficult situation they did not allow it.

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