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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



Action, Treatment and Care Saved my Life

Three weeks ago I was taken to A&E at Ipswich Hospital with severe abdominal pain. Noting my pain and how unwell I was, I was fast-tracked through the line and into triage very quickly. Then I had bloods taken, was set up in a bed and given pain relief. Every step of the way, from the moment of arrival I was talked to, had things explained and was treated so very well and gently, with reassurance. So many staff whizzed by doing their amazing things, I will wheeled here and there (I was dipping in an out by this time). I had finally felt I could float off and I was in good hands. After tests, I was then taken to the Surgical Assessment Unit where again every staff member made eye contact and good communication (very patiently as I didn't always grab what was being said). Finally my results showed that I had Pelvic Inflammatory Disease, Ovarian Cysts, but also Sepsis. I was then moved to Stour Ward, so gently and carefully all the way in the dead of night. For the next two weeks I was there and I was very ill. But the dozens of staff, regardless of their position or duty gave me the treatment and care I needed to get me well. It was hard and scary, but made better because I was in such good hands. I am so grateful. I am so lucky. Thank you. I was discharged last Tuesday (13th September 2022), am due to come in again for an MRI scan and to meet with my Consultant, but I am now on the road to recovery and getting my life back.

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