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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



Brantham Ward - excellent care

My partner was advised to go to Brantham Ward and from the moment we arrived staff were attentive and very accommodating. My partner suffers from a severe and enduring mental health condition and all of the staff that dealt with my partner were respectful and accommodating of this. My partner was advised to stay in overnight, the discussion around which sent him spiralling, all staff were understanding of this and agreed that they would complete tests and then he would be able to go home. We were on the ward for about 6 hours in total but due to the fact my partner was able to continue sitting in the waiting area between tests this settled him down and they were able to complete the majority of tests. I would like to say a huge thank you to all staff involved in his care for all they do. I would also like to note that every single member of staff on the ward did not seem to stop and yet they treated every patient with as much care and respect they had shown my partner. You are all stars.

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