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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



Unable to have epidural

When I went in to have my baby I was unable to have an epidural as there was no anaesthetist available to do it. The labour ward was very good, very supportive and caring but when I moved to the ward after having my baby it wasn't so good. I had to change my own bedding as they didn't repsond to the call bell and in the end I just did it with help from my husband. The breastfeeding support however, was good and they gave good advice about co sleeping. Staff individually were very good but getting someone to repsond to the call bell was very difficult. One member of staff did say to me "I do have lots of other things to do" which I completely understand but I needed help too.

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