Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


Poor

I arrived as walking to A&E after being involved in an road traffic collision earlier on the 10th May around 2pm. I was triaged and was told it was a two hour wait. By 6:30 PM still no call and no one had informed the waiting time had changed. Nor was there any information being displayed in the waiting area to say so. My pain in my right side had slightly subsided so I left to get some paracetamol and see how I went in the evening. This is not the service I expect from Ipswich hospital. Communication to patients is key and you let me down. I did get a call form a doctor who said if pain got worse to come back.