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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


Confusing information

It was confusing to receive a letter from what seemed to be a private company about an Eye operation, then a couple of days later getting the same information but from the hospital. The initial referral was from Specsavers sending a report about me needing a cataract needing to be done. I was left with the impression when I got the first letter that I was needing to pay for it, which I was initially confused by as I had my last one done a couple of years ago on the NHS. I assume they are helping clear the backlog. From referral to the appointment I have in June, this is very quick, so I am impressed with that part.