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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



Spoken to awfully

I was in hospital after being 'blue-lighted' in for the 3rd time in a month. Whilst in the hospital I was moved onto various wards 5 times and my wife found keeping track of me, very difficult during my 10 days there. During this time, I had a pre-booked appointment in Haematology and my wife was meeting me in the department for the appointment. The ward I was on informed me that I had got covid, but they said there was not any problem with me still going to the appointment that day, which I found surprising. They wheeled me to Haematology where they must have also informed them I had Covid. I sat in the open waiting area, no mask given to me, or even suggested I wear one. I was called in, but then was yelled at 'you've got Covid, what you doing here? We now have got to fumigate this place now all coz of you!' What an attitude. It was not my fault, I was there because I was told it was fine to go, even though I questioned it.

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