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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



Not been great

A relative has a number of things going on and the relationship with departments has deteriorated. It is very evident that staff are under a lot of stress. Annual reviews haven't been completed, the rheumotolgy helpline is switched off mid morning and often can't contact someone for help and end up having to contact GP to see if they can do anything. The empathy has gone and it is difficult to get advice, just feel fobbed off.

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