Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


Hip replacement criteria is strict

I needed a hip replacement but was told that I couldn't have the operation until I lost 20lbs. My hip was so bad that I could hardly walk but I managed to lose 16.5lbs before having a fall and further injuring it. They still wouldn't consider doing the hip surgery even though I was unable to be active at all and would've struggled to lose the last few pounds. In the end I had to make the difficult decision to go private and have since managed to lose more weight as a result of being more active. I even saw the same consultant as I would've on the NHS and my weight wasn't an issue. I feel that there needs to be some flexibility in the system to take other issues in to account.