Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


Please look at people with hearing loss

I have found that consultatnts in the ENT department do need to remember to look at patients when they are talking and not at their computer screen, We reply on being able to see peoples lips, it is a really difficult for the patient when you cannot see the lips. I am a little older and will say but someone who is younger may not feel that they have the confidence to mention it.