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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



Rheumatology

It took about 8 months to get the initial appointment for an ongoing illness, this was the only time that i got to see the Rheumatologist. I had multiple follow up appointments moved due to staff sickness which resulted in very long waits of several months between appointments to see the nurse practioner, which is a far too long when you are trying to find medication that will work. I only got the results of my last MRI scan through to a letter from the Rheumatologist, with a promise of an appointment to discuss it, which never happened. I never had any of the other tests results. I was sent a letter 6 months after the last scan with an appointment which i could not do as i am a single parent with no one else to collect my child from school and it was at school pick up time. i was told that i was not allowed to cancel anymore appointments because i had previously asked to rearrange one due to childcare. i was told i would be given one last chance to attend an appointment but have not heard from them since, it has now been several months and i have given up. I previously gave up with this department 27 years ago and again 9 years ago due to their incompetence, sadly nothing has changed

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