Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


Staff are very very good

My husband was taken into hospital by ambulance, he was a very unwell man and we knew this. It was also during COVID, so I wasn't able to go with him. But staff were very good. Because of his condition he was put on end of life care and we were asked if we wanted to go in to see him, the staff could not have been any better, it was a difficult situation and the staff were very very good. When my husband did pass away the Butterfly bereavement staff reassured and comforted me by letting me know they stayed with him the whole time. The bereavement suite was set up when I went back and I could spend time with him, we were supported excellently at that time.