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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



Long waiting list and a shambles at times

My wife is on a waiting list following a referral from her GP (things were missed by the doctors and she had to push for them to look again) - the waiting list is apparently over a year! I don't like to get political but the tories seem to be running the NHS down. Only the wealthy are sorted as they can pay and go private, often seeing the same doctor, but much quicker. She, and we, have been messed around with poor communication, broken processes and one hand not knowing what the other is doing. While attending earlier treatment, including inpatient for the same issues, samples were lost. There were too few staff (medication having to be administered by a lone nurse when two should be present and so on. Plus she caught COVID whilst there. On other occasions she turned up for confirmed appointments only to be told she wasn't down on the list! Chaotic? It's a shambles Franky.

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