Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


Kind and Helpful

I am very anxious about being in enclosed spaces, but the staff were so good, kind and helpful. It didn't take long and was the culmination of 1. calling the doctor in Feb, and being given pain killers for a bad back. 2. calling a week later, as requested and being brushed off with 'take the paracetamol'. 3. going back to the doctor and being sent finally for an MRI on my back. We are now getting somewhere. They just palm you off otherwise with pain relief to mask any issues, rather than getting to the cause of it.