Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


Unhappy how I am treated in A & E

About a month ago I went to A & E as I felt in mental distress. I do feel that staff who recognise me in A & E do not treat me in an understanding way. I also find some staff to be somewhat rude in their attitude towards me. I was aware that it was said that I go to A & E just for somewhere to go, which is not true and when I heard this had been said I felt degraded. Some of the reception staff are good but some I find are very judgemental. It is hard to wait in the main waiting area when I feel in distress if there could be a quiet side room this would be so much better.