Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


Good care

I spent a week on a ward and was disappointed with the bathroom facilities. The toilet didn't flush properly and the water was so hot it couldn't be used to wash or shave with. There is also no plug available so you can fill the sink and mix the water. No surprise I left hospital with a bug as no one can wash their hands properly. Other than that the care and staff were great but the facilities need to be looked at. Its all very well having a sign saying water is hot but if it's so hot it can't be used there's no point having it there.