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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



Child not referred to physio

My child broke their leg in three places and when the cast came off, there was no xray done or referral to physio and their walking had been affected. I raised the issue with our GP and they then did a referral and she got straight in to physio. They were clear why they hadn't automatically been seen by them. My child was was given appointments every 2 weeks which have then reduced to monthly but it has completely changed the way they are now walking. The physio spent an hour with my child in the first appointment, they was so lovely with them. We're still having appointments but I've been so pleased with the progress that has been made. I'd give the physios 5 stars but because we had to get the referral rather than them being referred automatically overall it wasn't great.

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