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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



Staff too busy

When I was on Capel Ward in 2022 the staff were so busy I couldn't get anyone to notice me. I had a difficult experience with another patient who I told to leave me alone but the staff were so busy they didn't seem to even notice me, and just couldn't find the space to report it when I was discharged I just wanted to get home.

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