Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


Seating space is abismal in new A & E

I had a need to go to the new A & E department at Ipswich hospital recently, you see the first triage nurse and all is fine then the seating area is abismal, not enough room, my parent uses a wheelchair and there was not any wheelchair provision spaces so I had to position them directly in front of me. People can hear everything when patients arrive nothing is private. When we were called to go through I had to navigate with my parent in their wheelchair quite a way to the room. We had to wait for a scan and that area was clean and there was just enough room for a wheelchair in that area. No refreshment vending machines available so a lady came round with drinks, to be fair they were all free. The toilet was not well signposted. Thankfully the scan was done quite prompt, we had a 3 hour wait overall. I found the staff on duty to be kind in their approach but it was cramped and uncomfortable in the waiting area.