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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



Impossible to elicit response from Paeds

GP spent a whole afternoon trying to bleep our consultant and then call her secretary, then sent a fax for an "urgent response" - supposedly within 3 working days. So far, three weeks on, no call back. Eventually another, sooner outpatient appointment arrived in the post which is useful, but not on its own an appropriate response. Experience on the ward is awful, it's old and decrepit, and the bathrooms downright dangerous. They don't offer food for my allergic child either.

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