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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


New system for blood tests in phlebotomy

I was expecting the usual long wait for blood tests at Ipswich Hospital. I arrived looking for the numbered ticket but was called by the receptionist who took my blood test forms, asked me a few questions and gave me my number. While the department was reasonably full I only waited 15-20 minutes. I was told by the phlebotomist that they had changed the system because people were coming in and waiting and then having to be turned away for various reasons so the receptionist now triages people first. The phlebotomist as always was great, blood test was over in a minute and caused minimal pain and bruising.