Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


Difficult to get an appointment

Following a cataract operation I was told I would receive an appointment in 6 weeks time after 5 weeks I called and was told they would send one out another week went by with no appointment so I called again only to be given an appointment over the phone for two weeks time. When you see the consultant everything is great and the care you receive is wonderful.