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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



vg but staff need to think before explaining

My father who has dementia & poor hearing was an inpatient for 2 months with a broken hip. Some staff, notably the consultants, weren't attentive to the symbol above his bed to let them know he has dementia and would talk to him as if he didn't have dementia which was unhelpful

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