Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


fair

If I'm told I need an appointment in 3 months time I may not receive it. When you get an appointment 1/2 will be cancelled and then rebooked. Once cancelled you then have to wait for a new appointment letter to arrive. When relying on family members to get me to appointments this makes things a lot more difficult. Communications issues do exist and I do have some trouble understanding staff at times. You can wait anywhere between 1 and 3 hours for your appointment