Excellent
A previous appointment was cancelled because of the planned doctors strike on Dec 15 - albeit didn't happen. A friend supports the patient who is 93. Explanations are good when the friend is there to help. Eg: Last year a member of staff told the patient "in 3 years time you will have no sight at all." She was naturally shocked and stressed. As a result, she won't go on her own. This "message" was disputed at the following appointment