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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



Patient discharged too early from hospital

At 5pm a patient was discharged from hospital to the care home.She has dementia and it too 2 paramedics and 2 carers to get her into the wheelchair. When she was discharged her behaviour was significantly different to when she was admitted to the hospital and she had become quite aggressive. The home was told there were no changes they needed to be aware of but the change when she arrived home was noticeable immediately. We were not equipped or able to deal with this. Within an hour she had broken her hip and then went back to hospital. As carers we felt she should not have been discharged as the care home cannot provide one to one 24 hour care and this was not explained or discussed properly prior to her being discharged from hospital.

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