Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


Ipswich Hospital Eye Clinic appalling at listening

At no point did I feel an equal partner in my recent engagement. The ophthalmic day surgery unit had no idea I am diabetic and I had absolutely no idea what I was in store for given the in the eye clinic simply couldn't be bothered to communicate. Since that intervention my eyesight is significantly worse, my concerns have been totally dismissed and I feel I'm an inconvenience.