Poor attitude and patient care
I was told that I needed an eye operation but that there was a potential that it would not be wholly successful and that it would accelerate my cataracts. Subsequent to the operation i did experience problems which I thought would be sorted by a cataract operation. However problems continued after the cataract operation but my consultant said I should go to my opticians (Boots). I was told there that I still had problems that they couldn't deal with and they declined to prescribe new lens. I had to return to hospital for a prescription from the optician there. I felt my consultant had not taken my problems seriously so I made a formal complaint. As part of this I saw a different consultant who identified the problem and took the appropriate action. I am disappointed that the original attitude was so dismissive and that I was forced to complaint to get appropriate treatment.