Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)


Need a better way of reassuring patients

I was kept waiting an hour for a consultation appointment. My mastoid operation was explained but I was told I was not able to have a general anaesthetic due to my other health problems. I was asked if I had any questions. I said that there was only one and that was if I could have some sort of sedation as I am a very nervous problem. I was told NO and that a letter would be written to my GP to say I had refused surgery (which I haven't). I was asked certain questions about my medication which was all in my records. This has since made me lose all confidence with the operation and I would like to see a better way of reassuring patients that are nervous.