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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)



Support after birth could be better

We recently had our second baby at the Ipswich Hospital. The care during labour was excellent and our midwife was brilliant. Things did not progress as expected and the doctor was called in. She was also fantastic and clearly highly skilled and proficient. The patient focussed approach deteriorated greatly once transferred to the Orwell ward. Prior to transfer we were told I would not be allowed to stay overnight because “we don’t do that anymore”. My wife was very weak and dizzy after the birth but there was no option to discuss the possibility of me supporting her. The staff are clearly very stretched and so I feel, given this and the reduced levels of care post birth, I and other birthing partners can really help to fill that care gap. Also, it is hard to drive away so soon after the birth of your child. Communication could be vastly improved. You get seen by a range of professionals after the birth of the baby but none of them appear connected and cannot offer communication about what to expect next leaving us with more questions than answers. Discharge, whilst welcome, was very rushed and again this was due to capacity and paperwork processing.

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