Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Ipswich Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust


Frustrating, patronising and demoralising

I was re referred for the 5th time and had been working with a lovely lady who provided support and guidance.They then passed responsibility back to me to find help through my employer! I have had no further calls in 5weeks. Today I received a call to be told I need to access certain 'groups' which they are fully aware as to why i cannot attend for personal reasons. This has been completely despite the risk to me if I attend. I have basically been told to bugger off and if I need further help call the GP. My opinions about my own personal circumstances are being ignored and I'm being discharged again for the 4th/5th time. Absolutely shocking, no wonder some people feel they cannot cope and there is no way out. No facility to complain directly to Mariner House. I have been under the IDT team on and off for 12+years. Still no help. Disgraceful.